Terms & Conditions

PIONEER HERBAL FINLAND TERMS AND CONDITIONS

 

1 GENERAL

pioneerherbalfinland.com is an online store maintained by Pioneer Herbal Finland Oy, Konepajankatu 14, 11710 Riihimäki, Finland, business ID FI3297820-6 (“Pioneer Herbal Finland” or “us”).

These terms & conditions apply to the customer’s (“Customer” or “you”) use of the pioneerherbalfinland.com website (the “Service”) and to all orders placed through the Service. Please note that these terms and conditions apply to end user customers only. Retailers/wholesale customers have separate terms and conditions that they have contractually agreed to.

You must accept these terms & conditions in order to create an account or to place an order through the Service. By accepting these terms & conditions, you agree to be bound by them in their entirety.

Orders are subject to the terms & conditions in force at the time of the order available at pioneerherbalfinland.com. Pioneer Herbal Finland Oy reserves the right to update the terms & conditions without prior notice. The Customer is advised to check these terms & conditions every time they use the Service, as updates are not communicated to the customer personally.

For clarity, these terms & conditions do not in any way limit a consumer’ rights under the mandatory provisions of the Finnish Consumer Protection Act.

For information on how we process the personal data that our website visitors and online store users, such as you, share with us or which we collect automatically when you use our website or online store, please read our privacy policy.

If you have any questions or complaints, please contact us by email on info@pioneerherbalfinland.com

 

2 ORDERING FROM PIONEERHERBALFINLAND.COM
The agreement between Pioneer Herbal Finland Oy and the Customer is deemed concluded when Pioneer Herbal Finland  Oy has confirmed the Customer’s order placed through the Service, and the Customer has received an order confirmation from Pioneer Herbal Finland  Oy by email. The Customer has the right to cancel the order until they have received the order confirmation, in which case Pioneer Herbal Finland  Oy shall return all payments made by the Customer or its credit card company in connection with the order.

Placing an order through the Service does not require registration.

Children under 18 years old are not permitted to place orders in our web store http://www.pioneerherbalfinland.com. 

Pioneer Herbal Finland  Oy may reject the Customer’s order, cancel the agreement or change the terms thereof, if the Customer has provided an incorrect identity number or other erroneous information.

The product’s price is the price indicated in the Service at the time of order. Delivery costs determined by the chosen delivery method will be added to the order total at the checkout. For international orders outside the European Union, please note that the price does not include any duty or tax fees that you may incur in your country. You may be required to pay duty, VAT, or customs charges on your purchase. Orders placed within the European Union include sales tax, however it is the Customer’s responsibility to find out if their country poses any additional fees on goods shipped from outside their country. Within the EU, sales tax is calculated according to customer’s country of delivery that they enter at checkout. Pioneer Herbal Finland Oy is not liable for any taxes, fees or duties charged by the destination country.

The estimated delivery time is indicated in the order confirmation, at the checkout and/or on the respective site of the product in the Service. The typical delivery time in domestic deliveries is 3-4 business days, it being understood that delays may occur depending on postal services, inventory and other reasons. Where the products are delivered abroad, the delivery time may be longer. 

In the event a product is temporarily out of stock, and it cannot be replaced by another product or delivered as subsequent delivery, Pioneer Herbal Finland Oy will refund the product’s price to the Customer automatically. If a replacement by another product is possible, we will first contact the Customer to ask if they want the replacement.

Pioneer Herbal Finland Oy is not liable to compensate the Customer or to fulfill its delivery obligation if the products are no longer available or in case of errors in the Service (e.g. errors in product descriptions), erroneous prices or information regarding the stock situation.  Pioneer Herbal Finland Oy is entitled to correct any such errors and to change or update any information in the Service at any time. Pioneer Herbal Finland Oy has the right to cancel an order in case the price indicated at the online store clearly differs from the market price due to a pricing error.

 

3 DELIVERY OPTIONS
We offer both domestic and international delivery. Delivery costs are displayed at checkout before the Customer confirms their order. Please note that we cannot deliver orders to a P.O. Box address.

Orders typically process and ship within 2-3 business days from our warehouse in Finland.

Pioneer Herbal Finland Oy reserves the right to change the method of delivery after the confirmation of the order. The customer will not be charged for any additional costs due to changes in the method of delivery.

Where the package is to be collected from a certain point of delivery, the Customer must collect it within the time period specified in the notice of arrival. If the package is not collected, Pioneer Herbal Finland Oy has the right to charge the Customer for direct costs incurred from the handling of the uncollected package. 

Upon collection of the delivery, the Customer must check the condition of the package for possible damages. In case the package has been damaged during the transportation by the transport company, Customer needs to report the damage immediately at the point of collection. After making the damage report, the Customer needs to contact us to agree on a new delivery.

 

4 PAYMENT OPTIONS
You may choose from the available payment options specified below:

• Paytrail
• PayPal

Paytrail payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Finland

Business ID 2122839-7

paytrail.com

PayPal payment Service Provider

We use PayPal for payments and other services. If you wish to use one of these services and pay on our website, PayPal may collect the personal data you provide, such as payment and other identifying information. PayPal uses this information to operate and improve the services it provides to us and others, including for fraud detection, harm and loss prevention, authentication, analytics related to the performance of its services, and to comply with applicable legal requirements. The processing of this information will be subject to the PayPal Privacy Statement available at PayPal.com.

PayPal will be shown as the recipient on your bank or credit card statement. PayPal will forward the payment to the merchant. For reclamations, please contact Pioneer Herbal Finland Oy directly.

 

5 WITHDRAWAL, RETURNS AND EXCHANGES
Retail customers (end user customers) have the right to withdraw from the contract within 14 days from receiving the product(s) by informing us of this by email on info@pioneerherbalfinland.com.

The limitations for the right of withdrawal under Chapter 6 Section 16 of the Finnish Consumer Protection Act apply. The right of cancellation does not apply to a used product.

The product(s) must be returned within 14 days from the date when you informed us of your intention to withdraw from the contract. The customer must send us details of the return shipment, including a tracking code. The products must be returned properly packaged and with all original tags still attached, with the transport company of the customer’s choice. Products must be unused and in the same condition that the customer received them in and in the original box and/or packaging. The customer is liable for all return costs. If the customer refuses to accept the order delivery and the order is returned to us, the customer is liable for any costs related to the return of the order. These monies will be deducted from the original purchase price before any monies are refunded to the customer.

The customer is responsible for the product’s condition after accepting delivery and during the return transport. If the returned product has been used in violation of the duty of care belonging to the customer, Pioneer Herbal Finland Oy may charge the customer for the product’s depreciation in value up to the full price of the product. If in doubt, the customer is advised to first send us photos of the products before returning them, so that their condition can be assessed. We cannot issue a refund for any items that are opened.

In case the product received by you is broken or defective, please refer to section 7 Defects and Support below.

In case you want to exchange a product, you need to return the originally purchased product, for which we issue a refund as per the terms and conditions specified on this page. You can then place a new order for the replacement product(s) that you wish to purchase.

 

6 RETURN OF PAYMENTS
We will return all payments received from you (except delivery costs and additional costs resulting from you choosing a delivery method different from the most affordable standard method offered by us) without undue delay and at the latest after 14 days from receiving the goods back to our warehouse. We may, however, refrain from returning the payments until we have received the products back from you.

Please store all the documents related to the return carefully until you have received confirmation from us on the receipt of the returned products.

The payments will be returned by using the same payment method you have used in the original transaction. You will not incur any costs due to the return of the payments.

 

7 DEFECTS AND SUPPORT
Pioneer Herbal Finland Oy is responsible for the statutory liability for product defects under the Finnish Consumer Protection Act. Unless otherwise provided by mandatory law, Pioneer Herbal Finland Oy maximum liability is limited to the price of the product ordered and deemed defective.

In case the product received by you is broken or defective, please contact us without delay. In all matters relating to orders from pioneerherbalfinland.com (including complaints), you can reach us by emailing us on info@pioneerherbalfinland.com. We will reply to you in 1-3 working days.

 

8 WARRANTY
We offer a standard warranty as per Finnish and EU law against defects in materials and workmanship for the products we manufacture.

The warranty does not cover a product that has been damaged as a result of misuse or intentional damage. The warranty does not cover the use of the products in a manner that contradicts our instructions for the products.

If you are requesting for items to be replaced under the warranty, please contact us by email on info@pioneerherbalfinland.com and send us the following:

• Detailed information about why you are asking the items to be replaced under the warranty.
• Photo or a copy of your purchase receipt.

 

8 PROMOTIONAL DISCOUNTS AND SPECIAL OFFERS
All promotional discounts and special offers are valid for a limited time. Pioneer Herbal Finland Oy reserves the right, at any time in its discretion, to cancel any promotional discount or special offer before its expiry.

Promotional discounts and special offers may be limited to specific products featured at pioneerherbalfinland.com. Eligible products are subject to change in Pioneer Herbal Finland Oy sole discretion.

Promotional discounts may be redeemed only once, and only one promotional discount may be redeemed per order. Promotional discounts must be redeemed before the order is confirmed and cannot be applied to the purchase after Pioneer Herbal Finland Oy has sent the order confirmation.

Promotional discounts are non-transferable, not for resale, and not redeemable for cash.

 

9 FORCE MAJEURE
Pioneer Herbal Finland Oy is not responsible for delays or damages caused by an event of force majeure, meaning an unforeseeable event or change in circumstances that is beyond Pioneer Herbal Finland Oy reasonable control, such as delays caused by the actions of a logistics operator. Pioneer Herbal Finland Oy will inform the customer of the force majeure event without undue delay.

 

10 SERVICE AND MATERIALS AT PIONEERHERBALFINLAND.COM
Pioneer Herbal Finland Oy retains all rights to the information and materials displayed in the Service. Copying materials (text, pictures, prices etc.) from the Service without permission is not allowed. The materials are intended only for the purposes of reviewing Pioneer Herbal Finland Oy products and making a purchase decision. In particular the information displayed or any images in the Service cannot be collected to be used in other (online) service or otherwise.

The Service may include links to websites maintained by third parties. Pioneer Herbal Finland Oy is not responsible for the contents of such websites. 

Linking to pages other than the main page of the Service is allowed only on Pioneer Herbal Finland Oy’s prior consent.

 

11 DISPUTE RESOLUTION
All disagreements and disputes shall primarily be resolved through negotiations. In case a disagreement arising from the contract cannot be resolved through negotiations between the parties, the Customer may take the issue to the Finnish Consumer Disputes Board (http://www.kuluttajariita.fi) or a similar dispute resolution body, where applicable.

Check for your local dispute resolution body online. You may also use the Online Dispute Resolution platform available at http://ec.europa.eu/odr.